When should I expect to receive my package?
Packages will take about 7-11 business days to arrive after they are processed, with most orders taking around 9 business days.
Please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of our teams during COVID-19. We’ll send an email with tracking information upon shipment. Thanks for your patience.
Is there a shipping cost?
Insured tracked shipping is free for all orders!
I still have not received my package, What do I do?
Feel free to contact Pup Republic 24/7 at email@example.com with your order number, so that we can help you locate your order, and give you up-to-date shipping and tracking information.
The tracking states it has been "Delivered" but I have not received it yet. What do I do?
We want you and your pet to be able to enjoy your order! And if your package has been marked as “Delivered” and you haven’t received it yet, please feel free to contact our customer support team at firstname.lastname@example.org.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Usually, there are no custom or tax charges, however, there are always rare exceptions.