Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Destroyed or damaged products will NOT be eligible for refunds unless your order is covered by the 1 Year Product Replacement Program.
Protect your products with our 1 Year Product Replacement Program to cover your order against any product damage that deems the product unusable (either from normal wear and tear/defects in materials) for 365 days. You are able to opt in for the Replacement Program at checkout.
Contact us at firstname.lastname@example.org.