How does it work?
Our 1 Year Product Replacement Program offers our customers full 1 year coverage against product damage that deems the product unusable (either from normal wear and tear/defects in materials).
In this situation Pup Republic will send you a replacement product free of charge given proof of the destroyed product. To claim your replacement, please contact us via our contact page with your issue and order number and we will respond promptly with next steps.
Only 1 product in a order can be claimed for a replacement per the duration of the year. Please feel free to contact us if you have any questions regarding any of our policies.
You can apply the Product Replacement Program to your order at checkout when choosing shipping methods.